File a Shipping Claim
If your order arrived damaged, broken, or was lost in transit, you may file a claim directly with USPS using the link below.
Filing a claim helps ensure your package is properly reviewed and that you receive the compensation you’re entitled to.
We’re truly sorry for any inconvenience this may have caused and appreciate your patience and understanding.
If you need assistance or wish for us to help coordinate your claim, please email us at help@genevacandlesandco.com
✨ Where scent becomes memory. ✨
