Shipping & Delivery Policy
Thank you for choosing Geneva Candles & Co. Every order is prepared with care and intention to ensure your candles arrive beautifully and safely. Please take a moment to review our Shipping & Delivery Policy, which applies to all purchases made through our store.
🚚 Shipping & Delivery Options
We partner with trusted third-party carriers to deliver your candles with care. Shipping methods, rates, and delivery times are calculated at checkout and may vary depending on your location and selected service.
💎 Complimentary Shipping
We are pleased to offer free standard shipping on all orders of $100 or more within the United States.
Standard shipping typically takes 3–7 business days once your order has been processed and shipped.
⚡ Expedited Shipping
Expedited options are available at checkout for an additional fee.
Please note that all delivery times provided are estimated and may vary based on carrier discretion, weather, or seasonal demand. Once your order has shipped, you will receive an email with your tracking information.
For any shipping inquiries, please contact us at help@genevacandlesandco.com
🌍 International Shipping
At this time, we ship exclusively within the United States.
International shipping is coming soon — subscribe to our newsletters for updates on availability and launch details.
🕯️ Order Processing Times
All orders are processed within 3–5 business days (Mon–Fri).
During high-volume periods or holidays, processing times may extend to 7–14 business days. You will receive an email notification once your order has been shipped.
📦 Delayed or Damaged Orders
We take great care in packaging every Geneva Candle to ensure it arrives in perfect condition.
However, once an order is handed over to our carrier, we are not responsible for delays caused by transit or delivery conditions beyond our control.
If your order arrives damaged, please contact us within 3 days of delivery at help@genevacandlesandco.com
Our team will gladly assist you under The Geneva Promise™
You may track your package anytime via USPS Tracking
💖 We’re Here to Help
If you have any questions about your order or shipping details, please reach out to us at help@genevacandlesandco.com
We’re here to help ensure your experience is as warm and thoughtful as the candles we pour.
✨ Where scent becomes memory. ✨
