Return & Care Policy

At Geneva Candles & Co., every candle is hand-poured with care, intention, and love.
We want your space to feel serene, luxurious, and beautifully scented. While all sales are final, we are deeply committed to ensuring your experience feels thoughtful and fair. If something isn’t right, we’ll make it right.

Damaged, Incorrect, or Missing Orders

If your candle arrives damaged, the wrong item was received, or your order never arrives (if package protection was purchased), please contact us within 3 days of delivery (or your expected delivery date).

Email us at help@genevacandlesandco.com with:

Your order number
A brief description of the issue
Photos, if your item was damaged or incorrect

Once confirmed, you may choose:

A replacement candle
An e-credit for future use
A full refund to your original payment method

You do not need to contact the shipping carrier — we’ll handle that for you.

Return Shipping

If a return is required, we’ll provide a prepaid return label via email.
Please use only the label we issue — items sent without prior approval cannot be accepted.
All returns must be approved before shipping back to ensure safe and timely processing.

The Geneva Promise™ Guarantee

We believe scent is deeply personal. Our The Geneva Promise™ Guarantee ensures you find the fragrance that truly feels like home.
If a scent doesn’t suit your space, contact us within 7 days of receiving your order. Once approved, you may return your unused candle in its original condition for a:

Replacement candle, or
Store credit

This guarantee applies only to unused candles returned in their original packaging.

What We Accept

We gladly accept returns or replacements for:

Items that arrive damaged
Incorrect orders
Verified packages that never arrive (If package protection was purchased)
Returns covered under The Geneva Promise™

Refunds & Exchanges

Once your return is received and confirmed:

Refunds will be issued within 10 business days
Store credits or exchanges will be processed promptly after the return is received

If more than 15 business days have passed since your return approval and you haven’t received your refund, please email help@genevacandlesandco.com for assistance.

Non-Returnable Items

We are unable to accept returns for:

Gift cards
Custom or personalized items
Perishable or personal care goods
Hazardous materials (e.g., aerosols, lighter fluids)

*Candles are eligible for return only if they arrive damaged, incorrect, not delivered, or covered under The Geneva Promise™.

Track Your Order

You can track your shipment anytime at:

https://tools.usps.com/go/TrackConfirmAction_input